We offer a 5 days return warranty for our products with factory defective from the date of arrival at your shipping address.
All of the defected returned item from customer must meet the requirements stated below:
1. Purchased item(s) must be in their original packaging, have the original product tags attached along with instruction booklets and all other supplied accessories when it was first delivered to you and show no visible signs of used, wear and tear; and Purchased item(s) were not sold as discounted goods and/or part of any promotions.
2. Customer(s)'s returned items that are found to be damaged and/or soiled as a result of use, wear and tear will not be accepted by BIVA (Asia) Limited and will be sent back to the customer.
3. Defective goods: Goods are classified as defective only if they are damaged upon arrival, or where a manufacturing fault occurs within 5 days of purchase. Please note that items damaged as a result of use, wear and tear are not considered to be faulty.
4. Customized, special order or tailor-made products are not refundable and not exchangeable in any circumstances.
No Exchange or Refund for goods purchased.
BIVA (Asia) Limited reserves the right to vary and/or amend the terms and conditions of this policy at any time without prior notice.
In the event of dispute, the decision of BIVA (Asia) Limited shall be final and conclusive.